What Data We Collect and Why
We collect the information you provide when creating an account — your name, email address, phone number and date of birth. When you fund your account through bKash, Nagad or Rocket, we also record transaction references and wallet identifiers so we can match payments to your
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account correctly. We do not store your full mobile banking PIN or password. We collect device data — your browser type, IP address and session timestamps — to detect unusual login activity and keep your account secure. If you contact our support team, we keep a
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record of that conversation so we can follow it up properly. Data is retained only as long as your account remains active or as required for financial record-keeping. You have the right to request a copy of the data we hold, ask us to correct it,
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or request deletion — subject to any legal obligations we carry around transaction records. Availability of our services depends on your local law and eligible region. We do not share your personal data with advertisers. Where we work with payment processors to confirm bKash, Nagad or
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Rocket transfers, those processors are contractually bound to handle your data under the same care standards we apply ourselves.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.